Student Refund Policy

Last Updated: 08/04/26

1. Eligibility for Refunds

Refunds are available under the following circumstances, based on the program's duration, defined as total clock hours, with access provided for 12 months. Refunds are calculated using the last date of course activity (e.g., accessing course modules, completing assignments, or engaging with the platform) or the date we receive your written withdrawal notice, whichever is later. For refund purposes, a student is considered withdrawn if they have no course activity for 30 consecutive calendar days, though access to the course remains available for the full 12 months.

Cancellation Within 3 Days of Signing

  • Students may cancel their enrollment agreement within three (3) business days of signing (excluding Saturdays, Sundays, and state/federal holidays) by submitting a written notice. A 100% full refund of all tuition paid will be issued within 30 calendar days, less the non-refundable physical supply fee of tools or textbooks .

Withdrawal Before Course Start

  • Students who withdraw at any time before the course start date (when access is granted) are eligible for a full refund (100%) of tuition and fees paid less the tools and books ordered.

Withdrawal After Course Start

  • Students who withdraw after the time period has begun are eligible for a pro-rata refund of tuition based on the percentage of the time period that has expired, calculated as follows:

    • If 10% or less of the time period has expired: at least 90% refund of tuition

    • If more than 10% but ≤ 20% of the time period has expired: at least 80% refund of tuition

    • If more than 20% but ≤ 30% of the time period has expired: at least 70% refund of tuition

    • If more than 30% but ≤ 40% of the time period has expired: at least 60% refund of tuition

    • If more than 40% but ≤ 50% of the time period has expired: at least 50% refund of tuition

    • If more than 50% of the time period has expired: no refund

    • The percentage of the time period expired is calculated using the number of calendar days elapsed from the start of the time period to the student’s last date of attendance, divided by the total number of days in the established time period.

Technical Issues

  • TRDZ strives for 97% or higher platform uptime. In the event of verified technical outages caused by our platform exceeding 72 consecutive hours, TRDZ will issue an equivalent enrollment access time extension upon request.

Instructor Cancellations

  • If TRDZ cancels a course, a full refund (100%) of tuition and fees paid will be provided.

2. Refund Process

Submit Refund Request

To request a refund:

  • Email info@trdz.co

  • Include in your request:

    • Full name

    • Course name

    • Reason for the refund request

    • Payment receipt or transaction details

    • For cancellations within 3 days of signing, include the date the enrollment agreement was signed

Review and Decision

  • Refund requests are reviewed within 5 business days

  • Students will be notified of the decision and, if approved, the refund amount

  • For cancellations within 7 days of signing, approval is automatic if timely

Refund Timeline

  • Approved refunds will be processed within 10 business days and issued to the original payment method

  • Refunds for 3-day cancellations will be issued within 30 calendar days of receiving the cancellation notice

3. Non-Refundable Items

  • Physical tools, textbooks, and codebooks once shipped or ordered.

  • Tuition for any portion of the program completed beyond 50% of clock hours, as outlined above

4. Contact Information

For assistance with refunds or other inquiries:

We value your feedback and are dedicated to ensuring a supportive learning environment for all students. Thank you for choosing TRDZ for your skilled trades training